to send a parcel to Hornby Train Restorations
your Hornby locomotive and get it working like new again you'll need
to send it to us for assessment and repair / service. Below is a set
of basic instructions that will best ensure your loco arrives in the
same condition that it was sent to us. Note that Hornby Train Restorations
cannot accept any responsibility for damage occurred while your items
are in the post on their way to us.
make contact via email or our message
service with a brief explanation of what you need. Include
details of the make and type of locomotive(s) and any known faults.
We'll then let you know if we can help you.
the whole of the loco and not just the drive unit, significant faults
can occur in the non drive unit too. For steam locomotive models
include the locomotive and tender. For Intercity 125 models (and
similar) include both the power car and dummy car.
- DCC locomotives must be
programmed to SHORT ADDRESS NUMBER 3, if possible.
- Wrap each item individually
in bubble wrap or similar, do not allow individual items to touch
- Protect the coupling hooks.
- DO NOT USE clear tape
on bubble wrap.
- Pack all your items in
a sturdy cardboard box
- Fill any voids in the
box to prevent your items from moving around inside the box.
- Include your contact details
and instructions of what you want us to quote for, loco by loco.
- Use "Signed For"
or "Special Delivery" from within the UK depending on the
value of your parcel.
- Post to:
Hornby Train Restorations
20 Solihull Road
we'll assess your loco(s) and provide a quotation. Once the payment
has been received your loco(s) will be repaired / serviced as required
and returned to you. Please note that timings can vary depending on
the workload in the workshop.