By placing an order with Hornby Train Restorations you agree to be
bound by the following terms and conditions. We reserve the right to modify
these terms and conditions and you agree to be bound by any such revisions
for any further orders placed. All goods and services provided by Hornby Train Restorations must be used for their intended purpose.
The prices of the goods and services shall be the price listed on our
website (or otherwise agreed in writing) on the date of your order. All
of our prices are in UK Pounds Sterling (GBP) and must be paid in full,
including any delivery charges. You and not Hornby Train Restorations
are responsible for any applicable customs duties or taxes in your own
No on-line order will be deemed accepted for execution until payment has
been received. The right to supply all or part of the order is reserved
at all points in the order process. There is a minimum order value in
Goods are normally dispatched within 4 working days but please allow up
to 7 working days to include the delivery time.
You will be notified of any goods temporally out of stock and given an
estimate of order despatch date. An order confirmation email will be sent
to the email address given with the order.
We accept payment by credit/debit cards via PayPal.
However, we can also accept cheques in GBP payable from a UK bank. Clearing
of cheques through the banking service is guaranteed as being 10 working
days or less. We can also accept payment by Postal Orders in GBP and cash
in GBP. We advise postal insurance is used if cash or uncrossed Postal
Orders are sent by post.
Delivery of goods shall be made to the address specified by you at the
time of ordering. We will make every effort to deliver within the times
specified, but delivery times quoted are approximate only and we cannot
be held responsible for inconvenience arising because of factors which
could reasonably be considered to be outside our control. We strongly
advise that if goods are required for a specific date they are ordered
in advance to avoid any disappointment. Risk of damage or loss of the
goods shall pass to you at the time of delivery to the specified delivery
Guarantees and Refunds
We uphold all relevant UK trading laws and nothing contained herein affects
If there is a problem with your order notify us immediately. We will exchange
or refund goods which are faulty, supplied in error or damaged. Under
these circumstances we will refund your return postage. If you wish to
return goods for any other reason, outside of rights bestowed by law,
this is entirely at our discretion and if offered may be subject to a
re-stocking charge. We will not refund the original order post and packing
cost or the return postage cost in these circumstances. Used items are
not accepted for return unless they have become faulty within the warranty
No refund will be given until the goods are returned to Hornby Train
Any goods or services provided that can be considered unique or custom
cannot be refunded unless the goods are faulty, supplied in error or damaged.
We pack all orders to give adequate protection through the shipping process.
We cannot be held responsible for any goods lost or damaged by the postal
service. Additional postal insurance is available on request, charges
will apply. Orders sent with ‘Signed For’ (Recorded) delivery
within the UK are insured by Royal Mail to a value of £30 GBP.
It is a requirement of the order process to provide your e-mail address
and postal address. Such details are held indefinitely unless you request
us to remove them. We do not pass on customer details to any external
businesses or individuals.
We do not hold credit/debit card details and these details should not
be sent directly to Hornby Train Restorations. Credit/Debit card details
should be sent to PayPal
Choice of Law
These Terms shall be governed by and construed in accordance with UK Law.
All information, including images, on this website are copyright owned
by Hornby Train Restorations and Classic Toys Limited. Re-use of information
and images from this website is strictly prohibited unless permission
is granted by Hornby Train Restorations. All images can be purchased at
£10 each for unlimited use. Please contact
us to purchase the rights to use an image. Should you choose to use
images or other copyright material without prior approval and payment
you are agreeing to a cost of £1000 for each piece of copyright
material. Payment must be received within 10 working days from the date